We are a boutique store, and your satisfaction is very important to us. We want you to be pleased with our merchandise. Please review the following information regarding our orders and returns.
Return Eligibility
The following conditions apply to all returns:
- Non-refundable items: Promotional products, holiday items, and customized/personalized products are not eligible for refund.
- Return window: We accept returns only for factory defects, and requests must be made within 7 days of receiving your order.
- Proof of issue: For defective garments, please send an image of the defect to our contact details provided below, along with your order number for faster processing.
Return Process
To initiate a return, please follow these steps:
- Contact us within 7 days of receiving your order.
- Provide a clear image of the factory defect and your order number.
- Wait for our return authorization – unauthorized returns will not be accepted.
Return Shipping Costs
- Shipping is not refundable under any circumstances.
- Customers are responsible for all return shipping costs.
Assistance
If you need any further assistance regarding returns or exchanges, please email us an image of the issue along with your order number.
Email: [email protected].